Roofing for Troops ("we," "us," or "our") operates roofingfortroops.com (the "Site") and provides roofing, siding, window, insulation, gutter, and storm damage repair services throughout Greater Cincinnati and Northern Kentucky. This Privacy Policy explains what information we collect when you use our Site, why we collect it, and how it's handled.
By using this Site or submitting a form to us, you agree to the practices described in this policy.
Information We Collect
Information you give us directly. When you submit our Free Estimate form or our Instant Estimate tool, we collect the information you provide, which may include:
- Full name
- Phone number
- Email address
- Property address or zip code
- The type of service you're interested in (roofing, siding, windows, insulation, gutters, or storm damage)
- Any additional details you type into the message field
If you call our office directly, we may also collect the information you share with us over the phone in order to schedule an inspection or estimate.
Information collected automatically. Like most websites, our Site may automatically log standard technical information when you visit, such as your IP address, browser type, device type, and pages viewed. This is used for basic security and site performance purposes and is not used to personally identify you.
How We Use Your Information
We use the information we collect to:
- Respond to your estimate request and schedule an inspection
- Provide you with an instant or in-person roofing/exterior estimate
- Communicate with you about your project, including by phone, text, or email
- Improve our services, website, and customer experience
- Comply with legal obligations and protect against fraud or misuse of our Site
We do not sell your personal information to third parties.
How We Share Your Information
We only share your information with third parties where necessary to operate our business and this Site, including:
- Formspree — the form processing service that delivers your Free Estimate form submissions to our team via email. Formspree's own privacy practices apply to data in transit through their platform.
- Roofle — the provider of our Instant Estimate tool. When you use that tool, the property address and related details you enter are processed by Roofle to generate your estimate. Roofle's own privacy policy governs how they handle that data.
- Service providers we work with to run our business (such as hosting, marketing, or call-tracking providers), who are only permitted to use your information to perform services on our behalf.
- Legal requirements — if required to do so by law, subpoena, or to protect the rights, property, or safety of our company or others.
Cookies & Tracking Technologies
Our Site, and the third-party tools embedded in it (such as the Roofle Instant Estimate widget), may use cookies or similar tracking technologies to remember your session and improve functionality.
We may also use analytics and advertising tools — such as Google Analytics, Google Ads, and Meta (Facebook) Pixel — to understand how visitors use our Site and to measure the performance of our advertising. These tools may collect information about your browsing behavior across sites. You can generally control cookies through your browser settings, and can opt out of interest-based Google advertising at adssettings.google.com.
Phone Calls & Text Messages
By providing your phone number to us — whether by calling us, submitting our estimate form, or requesting a quote — you consent to be contacted by Roofing for Troops by phone or text message regarding your estimate, project, or service appointment. Message and data rates may apply. You can ask to stop receiving text messages from us at any time by replying "STOP," or by calling us directly at 513-299-7795.
Data Retention
We retain the information you provide for as long as needed to respond to your request, complete any project you engage us for, and comply with our legal, accounting, or record-keeping obligations. If you'd like us to delete your information sooner, contact us using the details below.
Your Choices & Rights
You may:
- Ask us what personal information we have on file for you
- Ask us to correct or update your information
- Ask us to delete your information, subject to any legal or contractual obligations that require us to keep it
- Opt out of marketing calls, texts, or emails at any time
To exercise any of these choices, contact us using the information in the "Contact Us" section below.
Children's Privacy
Our Site and services are directed at adults seeking home improvement and roofing services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Security
We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out to us:
- Roofing for Troops
- 27 Water St #1, Milford, OH 45150
- Phone: 513-299-7795
- Email: info@roofsfortroops.life